Local Small Business Values Customer Feedback
Here at Florboxoxo, we strive for an excellent client experience. As a small business, our team understands the value of a client referral, and therefore, we prioritize our clients' needs. Each client is different in their specific reason for choosing Florboxoxo. It is imperative to provide personalization to meet those individual flower needs. For instance, clients who are requesting flower gifting usually do not need a custom consultation for floral design and yet sometimes, there are rare exceptions. Our flower team provided an in depth custom consultation for a bride to be, and when our team made an error, we took full responsibility; following up with immediate solutions. Review our client testimonial!
During the launching season of Florboxoxo, a flower client, Chloe Williams, was engaged to be married. Chloe wanted to gift her bridesmaids custom flower boxes for the morning of the wedding. She, therefore, placed a custom order with our flower team.
During our floral consultation, Chloe expressed her floral design vision: she wanted each rose box to be tailored to each bridesmaid's flower design preference. As a local small business, we value customer feedback, and therefore when there was an accidental mishap concerning a typo for one of the bridesmaid's names, responsible ownership, and immediate solutions were implemented on behalf of Florboxoxo.
Emailed Client Testimonial:
I ordered a few flower boxes as a gift for my bridesmaids. When I received my flowers, there was a name typo on one of the personalized cards. When I spoke to a representative, they were understanding. Because of the florists's oversight, not only was I immediately issued a new card, but I also received complimentary corsages for each of my bridesmaids plus a 50% off discount coupon for a future purchase. I experienced excellent customer service. I will keep Florboxoxo in mind for future flower orders.
– Chloe Williams
Florboxoxo is committed to delivering the best client experience. As a local small business, we value customer feedback and are committed to resolving any customer concerns. If you have questions or concerns regarding your recent delivery, please contact us. - OXO
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Sources For This Article
Author - Naia Geni | Floral Designer | Senior Editor | @naiageni
Photos - Matt Irving Photography | @mattirvingphotography
Photos - Memoirabilia | @memoirabilia
Flowers - Florboxoxo | @florboxoxo
Assembled neatly in a classic styled flower box, our signature floral design consists of whispering white and billowing blue hydrangeas, showcasing roses! In this style, the beautiful texture of organic elements feels both fresh and familiar with timeless tradition. Read More
About Us | Florboxoxo
Our mission is to communicate meaningful floriography by curating expressive designs for a rewarding experience with nature. Based in Denver, Colorado, our florists partner with
local and international floriculturists to arrange a creative blend of fashionably fun flowers!