Hello and Welcome!
First and foremost, when it comes to flowering your special day, we greatly thank you for selecting our team here at Flor Box OXO! When I first launched our now home-based floral studio earlier last year, my objective was to meet other #Goals post-worthy couples and share their unique story to the world. At the heart of it, our philosophy is to make beautiful floral presentations to share with family and friends. Thank you again for choosing Flor Box OXO, we look forward to collaborating with you to create a memorable wedding experience!
OXO - Naia Geni
Founder + Bloom Believer
FLORAL DESIGN PROCESS
With your recent phone consultation and proposal review, we were able to identify our flower possibilities and narrow down our design list to the essentials. Next steps, we will explore design options to build out the vision for your special day. Be sure to provide your event details and schedule a design meeting!
For our line of communication, as collaborators it is best to contact our team via email. If there are urgent updates please contact us via phone.
Our design review meeting provides our team with the necessary details to flower your day. So that we are designing and planning right away, please submit your wedding questionnaire and checklist.
We are thankful that you have chosen our team, and so to extend our gratitude, please keep an eye out for post mail with our client appreciation postcard!
Once the client questionnaire has been submitted, we look forward to scheduling a design consultation. With this particular consultation, we aim to formally and virtually meet you and your fiancé to discuss the details and bridal timeline for design set up.
For questions, please shoot us a quick email. Also, please refer to our Frequently Asked Questions.
Only if applicable, all payment arrangements are due at least four weeks before the event date. Please review your contract for payment details.
For the big day, our team will arrive to set up hours before the vows. When you all have concluded your memorable wedding day to celebrate your union with your honeymoon, as an option, our team will be taking down the florals and concluding our services.
FLOWER TEAM COMMUNICATION
Our flower team is actively processing daily flower orders and building out event floral installations,
and although every client connection is valued, to optimize and streamline our client discussions,
please review our preferred method of communications.
Our business hours are from Monday - Sunday, 7am - 4pm MST. Flor Box OXO is committed to executing weddings and events, therefore on Fridays - Sundays, our flower team is primarily focused on current scheduled client weddings and/or events.
Please allow up to two (2) business days for response time on all communication. Please allow extended response time during the weekend as Flor Box OXO will provide the same level of service and commitment to all pre-scheduled client weddings and/or events.
Preferred Contact Method
If there are questions or updates, contact us via email. Because there are multiple phases within the floral design process, we provide our clients with the opportunity to schedule a Client Check In. Please review your custom Design Review to schedule a quick check in.
Our flower policies are communicated and enforced to ensure that our flower team can provide an optimal client experience. Although, there are some policies highlighted below, we encourage our clients to refer back to their contract for details. Our clients can also reach out to a team member for questions.
Only if applicable, all payment arrangements are due at least four weeks before the event date. There are no occurred late fees. Please review your contract for payment details.
After one complimentary rescheduling, additional requests to reschedule a meeting will incur a rescheduling and adjustment fee of fifty dollars ($50.00) to reserve a new time.
To ensure internal organization, after signing the contract,
the add on service fees can increase up to 10%, and cannot decrease for any reason. Review your contract for details.
Although each phase within our design process is important, the final submission of our design proposal marks the milestone of finalization within our floral design process.
Please keep note: our collaborated design proposal is a design concept loosely based on inspiration only, therefore the final product will vary on flower availability and size.
Our flower resources provide a detailed roadmap for our clients. Our client experience consists of communication channels, design proposals, project timelines, and access to industry networks.
To ensure the best client experience, we encourage our clients to utilize our resources.
Set up and log into your exclusive client portal with
Flor Box OXO! Here, you can keep track of our communication emails, review your contract,
flower timeline, and design proposal.
+ DESIGN FAQS
Our flower timeline will always be a working progress. Because of the nature of design revisions and event schedules, our flower timeline is tentative.
Review our FAQ for resources.
Once we have completed our flower design meeting, you will receive a customized design proposal and blueprint. This design proposal is a loose inspiration
and design concept only, the actual design varies.
INDUSTRY AFFILIATED PARTNERSHIPS
Here within our client welcome guide, we have provided an articulated list of partnered affiliations within our industry network. Be sure to reach out for
resources and discounts.
FREQUENTLY ASKED QUESTIONS
What type of flowers will be designed?
Although it is our priority as floral designers to provide the best client experience with deliverance of flower specifications, because of the current socio-economic effects of the industry supply chain, specific flower availability is within limitations of cost and accessibility. Our floral designers can provide flower alternatives with similar size, shape, and color themes. Consult with your floral designer for details.
Can I change my flower design at any time?
Because of the current socio-econnomic effects of the industry supply chain, specific floral design itemization is within limitations of cost and availability, and therefore flower accessibility and delivery are very time senstive. To ensure efficient and effective product sourcing, our flower team must receive your finalized flower design proposal within the specified communicated timeframe. For additional add-ons, please review your contract for details.
How do I keep track of the floral design process?
Although the floral design process can be a tedious and tentative project, our clients can always refer back to our client flower timeline with our custom Design Review for guidance as to which design phase is completed and etc. Clients can also refer back to our exclusive client portals to review our communication email threads. Lastly, our clients are more than welcome to contact us via email and/or phone.
At Flor Box OXO, we strive to understand our client and partner experiences.
Your opinion is valuable.
To improve our products and services, please provide your honest feedback with an optional survey, leave a review, or simply refer us to a friend!
Support + Referrals
As a local small business, our aim is to build a viable reputation, so our focus is to provide post-worthy results for our clients and partners within the event industry. To increase our online visibility and social reach, be sure to follow and refer Flor Box OXO to friends and family!
- Did you know according to our industry experts at BRIDES.com
Historically, in the Victorian era, flowers were used to express emotions when words and gestures failed.
OXO EXPERIENCE | OXO RESOURCES
The OXO experience is a great place to educate yourself and your bridal team on hot topics such as wedding essentials and resources. We discuss exciting topics from our humble beginnings, the latest signature flower collections, to industry updates. Subscribe to our email list to receive our flower community updates and discounts.