LOCAL + SAME DAY DELIVERY + PICK UP POLICY
For local/ same day deliveries, a standard local delivery fee of $10.00 is required upon product purchase.
Flor Box OXO provides same day delivery for professional and residential addresses throughout the Denver Metro Area of Colorado, USA. At this time, Flor Box OXO does not provide local/same day delivery for deliveries located at P.O. Boxes and/or outside of the Denver Metro Area (25 Mile Radius from Denver, CO 80206) and/or weddings and events. For deliveries outside of the Denver Metro Area, please review our Shipping Policy for details.
Delivery + Pick Up Schedule
We guarantee same day delivery for all orders received before 12:00pm. Orders received after 12:00pm are guaranteed for delivery the next day. Delivery timeframes for locations vary: business locations: 9am-4pm, residential/hotel locations 9am-4pm, hospital locations: 9am-4pm, high school/college campus 9am-2pm. All delivery timeframes for holidays are extended: 7am-7pm. Holidays include: New Year's Day, Valentine's Day, Mother's Day, Memorial Day, and Winter Holiday Season.
Delivery Cancellations + Refunds
Cancellations - Local/same day orders are processed immediately upon purchase, and therefore cannot be changed. To cancel an order that may have not been processed, please contact us via phone (303.999.8881). In the event of cancellation prior to order processing, only fifty percent (50%) of costs can be refunded. Please review our Refund Policy for details.
Refusals - In the event of a refusal of the delivery by recipient and/or client, there are no refunds.
Incorrect Addresses - In the event of an incorrect delivery address, a $10 address correction fee will be billed post processing. There are no refunds for incorrect addresses. Flor Box OXO is not responsible for deliveries made to incorrect addresses submitted by client.
Redelivery - In the event of a recipient not being available at the time of delivery, (i.e. no one is at home/office) noted and addressed flower deliveries will be left at the door and/or porch and/or front desk in the event if no one is available to receive the delivery. There are no refunds for non-available recipients. For re-delivery, please purchase a new order. Flor Box OXO cannot be held responsible for missing or faulty product due to delivery drop off for non-available recipients.
Monthly Subscriptions - Local/ same day delivery is not available for OXO Subscriptions, please review our Shipping Policy for details.
Here at Flor Box OXO we are committed to providing the best client experience. Please contact us!
Last Updated: January 01, 2021
Flor Box OXO is taking measures to mitigate the spread of COVID-19. It’s important that we all respond responsibly and transparently to all health precautions. We assure you that we will always prioritize your private health and valued property with the utmost care and safety. This policy is susceptible to changes with the introduction of additional governmental guidelines.
Here at Flor Box OXO, we have procedures in place to safeguard against the spread of COVID-19 while limiting any interruption in service. We have transitioned to “touch-free” services, allowing our designers to put their expertise to work without in-person contact with customers.
Here’s what you can now expect when we perform our event design services and delivery products:
Where possible, we have identified work from home opportunities within our team
Thorough daily sanitization of all tools and high touch areas are standard procedures
Designers practice social distancing of at least six feet while services are being performed
Designers are required to wear personal protective equipment at all times
All communication such as consultations and designing will be virtual via phone and/or video conference.
Our commitment to our customers remains the same. Our team is here and are available to answer your questions and address any concerns about your services. Our exclusive members can access your account online by visiting FlorBoxOXO.com. Online clients are able to view service details, make payments, and submit billing questions.
Providing quality floral design awhile practicing public safety is our priority. On the behalf of Flor Box OXO, we greatly thank you for your business.
For more information, please review cdc.gov
Last updated: January 01, 2021