Subscription

Benefits

Membership subscriptions provide fresh flowers and seasonal baked goods, such as chocolates or macarons, delivered monthly to your door. (Please review our Baked Goods Policy for details.) The benefits of the Florboxoxo subscriptions includes flower stylizing your home and office décor or simply gifting a flower box to further build your personal or professional network. Plus, members receive exclusive discount savings of 10% off from online flower shop deliveries. What's more, with the exclusion of initial annual memberships, an additional 10% off discount is applied for continued annual memberships thereafter.

Subscription

How It Works

Florboxoxo membership plans include payment schedules for monthly (30 days), quarterly (3 months), and annual (12 months) subscriptions. Upon the purchase of a Florboxoxo subscription plan, a monthly flower box will be processed for shipping by the fifteenth (15th) day of each month. Billing will incur on the same purchase day of the month of the selected plan billing cycle.

 

Flower and baked goods selections vary based on seasonal availability therefore floral designs are at the discretion of Florboxoxo. Due to the courtesy of possible flower gifting, recipients will not receive an invoice of payment information upon delivery, only an itemization receipt to ensure correct product delivery. For payment information, please refer to your email on file. (Please review our Baked Goods Policy for details.)

Subscription Personalized Messages

As an option, personalized messages can be included with the flower box delivery. A Florboxoxo team member can assist you with phone and/or email support. Please note that a phone call and/or voicemail requesting to update your monthly flower box with a personalized message is not a valid request.

 

To submit a valid request for a personalized message, please email (support@florboxoxo.com | Subject: Subscription Message). For optimal client experience, all personalized messages must be requested by the first (1st) of the month through your customer account and/or via email on file.

 

Personalized message requests received after the first (1st) of the month, will be sent out on the following month. All personalized message requests must be communicated from the email associated with the subscription membership. The email request must include customer verification requirements: customer account number, receipt of purchase, shipping tracking number and/or item order number.

Subscription

Gifting to Third

Party Recipients

As an option, subscription customers can send their monthly flower box as a gift to a third party recipient at a different location of address within the United States. A Florboxoxo team member can assist you with phone and/or email support. Please note that a phone call and/or voicemail requesting to gift your monthly flower box to a third party recipient is not a valid request.

 

To submit a valid request for gifting your monthly flower box to a third party recipient, please email (support@florboxoxo.com | Subject: Subscription Gift). For optimal client experience, all third party gift address notifications must be requested by the first (1st) of the month through your customer account and/or via email on file.

 

Third party address requests received after the first (1st) of the month, will be sent out on the following month. All third party address requests must be communicated from the email associated with the subscription membership. The email must provide customer verification requirements: customer account number, receipt of purchase, shipping tracking number and/or item order number.

Florboxoxo presently ships out our products within the United States only. Shipping and handling costs may vary based on your delivery location within the United States, please review our Shipping Policy for details.

Subscription Changes

As an option, subscription customers can make changes such as recipient address deliveries, personalized messages, or customer contact information within their online customer account and/or by sending an email request. A Florboxoxo team member can assist you with phone and/or email support. Please note that a phone call and/or voicemail requesting to update and make changes to your subscription account is not a valid request.

 

To submit a valid request for subscription changes, please email (support@florboxoxo.com | Subject: Subscription Change).  For optimal client experience, all subscription change notifications must be requested by the first (1st) of the month through your customer account and/or via email on file.

Subscription change requests received after the first (1st) of the month, will be sent out on the following month. All subscription change requests must be communicated from the email associated with the subscription membership. The email must provide customer verification requirements: customer account number, receipt of purchase, shipping tracking number and/or item order number.

Changes made to payment methods must be updated within your customer account only. Please do not provide payment information over the phone or via email. Florboxoxo is not responsible for receiving or updating your payment method via phone or email.

 

Changes made to flower customizations and design are not permitted due to floral seasonal availability, therefore floral designs are at the discretion of Florboxoxo. If you need further assistance, please Contact Us.

Subscription

Automatic Charge Authorization

Upon registering for a subscription (and each time you change your plan,) you acknowledge and agree that Florboxoxo (or our third-party payment processor(s)) is authorized to charge you every month (30 days), three months (quarterly), or twelve months (annually) depending on the selected plan for subscription. (In addition to any applicable taxes and other delivery charges within your specified region of the United States) for an indefinite period of time until canceled by you or Florboxoxo. You acknowledge and agree that Florboxoxo will not obtain any additional authorizations from you for such automatic, recurring payments. The fees for the subscriptions are subject to change upon subscription renewal with email notification(s).

Please do not provide payment information over the phone or via email. Florboxoxo accepts e-payments via third party payment processors such as: PayPal, Square, Honeybook, and StripeFlorboxoxo is not responsible for receiving or updating your payment method via phone or email. For details of accepted payment methods, please review our Payment Methods Policy.

Subscription Scheduling

Your subscription cycle begins on the day of the month in which you first become a member. The billing cycle is on the same purchase day of the month of the selected plan billing cycle. For example, if you select the monthly (30 days) subscription plan, and your first subscription purchase was on October 20th, your next billing charge will be November 20th, and each subsequent billing charge will occur thereafter for each month of the selected plan billing cycle. Upon a successful billing charge, orders for your next flower box will be processed for shipping by the fifteenth (15th) day of each month.

 

Delivery timeframes may vary based on your location within the United States. Please review our Subscription Shipping and Handling below for details.

Subscription Shipping & Handling

Florboxoxo presently ships out our products within the United States only. This is subject to change as we expand our services into new markets. As an alternative option, international customers can purchase from an international address and ship to a United States address.

Shipping and handling costs may vary based on your delivery location within the United States, please review our Shipping Policy for details.

In the event of exchanging a shipment, to ensure that all returned shipments avoid any possible damaged in-transit losses caused by packaging errors caused by client and/or shipping errors caused by third party mail carriers, please re-use original packaging materials if possible.  A trackable method issued from third party mail carriers are required for all shipping returns. Florboxoxo is not responsible for products that are lost due to untraceable packages or returned as damaged products caused by in-transit shipping. Please review our Shipping and Returns Policy for details.

Subscription Delivery Timeframes

An estimated delivery time on your order will be provided to you once your order is placed. Delivery timeframes commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Florboxoxo will use reasonable efforts to fulfill all orders by the same day every month. Please note shipment is processed only on business days and Florboxoxo does not process shipment on holidays or weekends. Date of delivery may vary due to mail carrier shipping practices, delivery location, method of delivery, weather conditions, travel safety, and the quantity of items ordered.

 

Local/ same day delivery is not available for monthly Subscriptions, please review our Shipping Policy for details.

Subscription

Taxes

The monthly subscription price excludes sales tax, and therefore sales tax is an additional charge; such state and local sales tax is based on the shipping address and charged at the most current sales tax rate. Florboxoxo will charge tax only in states where goods sold online are taxable. Sales taxes may vary with each payment according to your tax location.

Subscription Returns & Exchange Policy

Monthly subscription flower boxes cannot be returned, only exchanged. Because flowers are a perishable product, monthly flower box exchanges have limitations and must uphold to our exchange qualifications. Exchanges are only accepted under the following guidelines: Manufacturer Product Packaging Defects, Florboxoxo Delivery Address Errors, or Personalized Message Customization Errors. Because client flower customizations and design are not permitted due to floral seasonal availability, therefore floral designs are at the discretion of Florboxoxo, Color Design Customization Errors are not a valid qualification for monthly subscription refunds.  (Please review our Product Policy for details.)

The following products, services, and/or causes are subject to non-refundable and non-exchangeable products and services: expired flowers, all baked goods, incorrect addresses by the fault of the customer, delivery refusals by third party and/or client recipients, non-available recipient deliveries, product damages by customer and/or delivery recipient, and product damages or in-transit delays caused by third party shipping mail carriers are not the responsibility of Florboxoxo, therefore are not qualified for refunds or exchanges. (Please review our Baked Goods Policy for details.)

To submit a valid request for a monthly flower box exchange, because flowers are perishable products, proof photos of the flower box delivery sent via email is a requirement (support@florboxoxo.com | Subject: Subscription Exchange).  For optimal client experience, all subscription exchanges must be requested within twenty-four (24) hours of delivery. All subscription exchange requests must be communicated from the email associated with the subscription membership.

 

The email must provide flower proof photos and customer verification requirements: customer account number, receipt of purchase, shipping tracking number and/or item order number; please note any subscription exchange request without the requirements are automatically denied.

In the event of exchanging a shipment, to ensure that all returned shipments avoid any possible damaged in-transit losses caused by packaging errors caused by client and/or shipping errors caused by third party mail carriers, please re-use original packaging materials if possible.  A trackable method issued from third party mail carriers are required for all shipping returns. Florboxoxo is not responsible for products that are lost due to untraceable packages or returned as damaged products caused by in-transit shipping. Please review our Shipping and Returns Policy for details.

Subscription Cancellation Policy

Florboxoxo reserves the right to terminate this agreement at any time. You may cancel your subscription at any time however, cancellations must be made before the commencement of the next subscription cycle to avoid being charged. If you cancel your subscription after the commencement of the next subscription cycle and an order has been placed and/or  processed, your order cannot be refunded. You may re-subscribe at any time provided that Florboxoxo reserves the right to not permit re-subscription where Florboxoxo has previously elected to terminate a subscription by you. 

A Florboxoxo team member can assist you with cancelling your subscription with phone and/or email support. Please note that a phone call and/or voicemail stating a request to cancel is not a valid cancellation. Valid cancellations must be completed through your online account and/or via email on file (support@florboxoxo.com | Subject: Subscription Cancellation).  All subscription requests must be communicated from the email associated with the subscription membership. The email request must include customer verification requirements: customer account number, receipt of purchase, shipping tracking number and/or item order number.

 

If you cancel your subscription, you may use your subscription until the end of your then-current subscription term. There is no cancellation fee. Please note that subscription accounts may only be canceled by the registered user or holder of the valid credit card on file. Members have the option to cancel or renew their subscription at the end of the membership term. Florboxoxo also reserves the right to remove any current discount codes, offers, deals, or bundles that may be associated with the account upon cancellation.

Survey Feedback

Here at Florboxoxo, we truly value and prioritize client experience. To enhance our services, please provide feedback with a brief survey. Your feedback is greatly appreciated.

 

Please email us at support@florboxoxo.com for questions or feedback.

Subscription

Payment Methods

Last Updated: June 30, 2022