Frequently Asked Questions
What happens if my requested flower is not available?
Although it is our priority to provide requested florals, due to the seasonal blooms, if a flower is not available, Flor Box OXO team will provide approved alternative florals. Our team will do our best to ensure the best client experience.
What types of flowers do you provide?
The Flowers that are provided are the following: rose, hydrangea, peony, carnation, dahlia, tulip, sunflower, daffodil, gerbera, orchid, iris, lilac, gardenia, jasmine, magnolia, hyacinth, and lily of the valley. Please note that pricing and availability may vary based on the flower and season.
What are the benefits of a Flor Box OXO membership subscription?
Membership subscriptions provide monthly fresh flowers delivered straight to your door. The benefits of the Flor Box OXO membership include stylizing your home and office décor or simply gifting the flower box to further build your personal or professional network. Also, members receive exclusive access to our signature and seasonal OXO Collections and receive 10% off discount for all services and products. Lastly, the best benefit of our monthly membership is to reward yourself with a flower box design each month, besides you deserve it! For details, please review the OXO Subscription Policy.
How does a Flor Box OXO membership subscription work?
Once a Flor Box OXO membership plan has been selected, a monthly flower box will be delivered by the fifteenth (15th) day of each month. Billing will incur on the same purchase day of the month of the selected plan billing cycle. Flower selection does vary on seasonal availability and design is at the discretion of Flor Box OXO. Due to the courtesy of possible gifting, recipients will not receive an invoice of the payment information, only an itemization receipt to ensure the correct product. Personalized messages can be included within the flower box delivery as well. Flor Box OXO membership plans include monthly (30 days), quarterly (3 months), and annually (12 months) subscriptions. Please review the OXO Subscription Policy for details.
As Flor Box OXO Member, can I make any changes to my flower box delivery?
In order to receive any order changes for the current month, changes such as recipient address deliveries and/or personalized messages, changes must be made by the first (1st) of the month through your customer account and/or via email (firstname.lastname@example.org | subject: OXO Subscription Change). Changes made to floral selection and design is not permitted. If you need further assistance, please contact us.
How do I cancel my Flor Box OXO Membership?
Here at Flor Box OXO, we truly value and prioritize client experience. To enhance our services, please provide feedback with a brief survey. Your feedback is greatly appreciated. Please email us at email@example.com for questions. Please review our OXO Subscription Policy for details.
What is your return policy?
Here at Flor Box OXO, we prioritize client experience. Returns are only accepted under the following guidelines: Manufacturer Defect, Shipping Damage, and/or Manufacturer Customization Error.
- Refund Requirements - To receive a refund, all refund requests must be submitted via email within twenty-four (24) hours of product delivery. All refund requests must include documentation: receipt of purchase, shipping, ordering records, and photos of returned item. In the event, a damaged item is returned, alternative options are available:
1.) Return the item(s) at no additional charge
2.) Refund 50% of the purchase price of the item(s)
3.) Offer store credit for 50% of the purchase price of the item(s)
- To ensure that all return shipments avoid any possible damaged-in-transit losses, please re-use original packing materials if possible. Also, please return item using a trackable method as well. Flor Box OXO is not responsible for pieces that are returned as damaged. Thank you, for additional questions, please contact us.
What is your shipping policy?
What is your product policy?
What is your subscription policy?
Although your subscription cycle begins on the day of the month in which you first became a member, the billing cycle is on the same purchase day of the month of the selected plan billing cycle. For example, if you select the monthly (30 days) subscription plan, and your first subscription purchase was on October 20th, your next billing charge will be November 20th; each subsequent billing charge will occur on the first of the month of the selected plan billing cycle. Upon successful billing charge, orders for your next box be placed by the fifteenth (15th) day of each month. Please review our OXO Subscription Policy for details.
What is your COVID-19 Policy?
Flor Box OXO is taking measures to mitigate the spread of COVID-19. It’s important that we all respond responsibly and transparently to all health precautions. We assure you that we will always prioritize your private health and valued property with the utmost care and safety. This policy is susceptible to changes with the introduction of additional governmental guidelines. For more information, please review our COVID-19 Policy.
Where are the flowers sourced?
Here at Flor Box OXO, we provide a combination of locally sourced and imported flowers, and we are committed to sourcing quality product during spring, summer, and fall seasons from some of the best local wholesale gardeners in Colorado, and surrounding regions.