OXO + FAQ

Whether it is designing florals for events, special occasions, or corporate branding. Flor Box OXO prioritizes emotional expressions and brand communication through floral design. Client experience is greatly valued. Review the frequently asked questions and be sure to contact us if additional information is needed.  

Frequently Asked Questions

What happens if my requested flower is not available?


Although it is our priority to provide requested florals, due to the seasonal blooms, if a flower is not available, Flor Box OXO team will provide approved alternative florals. Our team will do our best to ensure the best client experience.




What types of flowers do you provide?


The Flowers that are provided are the following: rose, hydrangea, peony, carnation, dahlia, tulip, sunflower, daffodil, gerbera, orchid, iris, lilac, gardenia, jasmine, magnolia, hyacinth, and lily of the valley. Please note that pricing and availability may vary based on the flower and season.




What are the benefits of a Flor Box OXO membership subscription?


Membership subscriptions provide monthly fresh flowers delivered straight to your door. The benefits of the Flor Box OXO membership include stylizing your home and office décor or simply gifting the flower box to further build your personal or professional network. Also, members receive exclusive access to our signature and seasonal OXO Collections and receive 10% off discount for all services and products. Lastly, the best benefit of our monthly membership is to reward yourself with a flower box design each month, besides you deserve it! For details, please review the OXO Subscription Policy.




How does a Flor Box OXO membership subscription work?


Once a Flor Box OXO membership plan has been selected, a monthly flower box will be delivered by the fifteenth (15th) day of each month. Billing will incur on the same purchase day of the month of the selected plan billing cycle. Flower selection does vary on seasonal availability and design is at the discretion of Flor Box OXO. Due to the courtesy of possible gifting, recipients will not receive an invoice of the payment information, only an itemization receipt to ensure the correct product. Personalized messages can be included within the flower box delivery as well. Flor Box OXO membership plans include monthly (30 days), quarterly (3 months), and annually (12 months) subscriptions. Please review the OXO Subscription Policy for details.




As Flor Box OXO Member, can I make any changes to my flower box delivery?


In order to receive any order changes for the current month, changes such as recipient address deliveries and/or personalized messages, changes must be made by the first (1st) of the month through your customer account and/or via email (hello@florboxoxo.com | subject: OXO Subscription Change). Changes made to floral selection and design is not permitted. If you need further assistance, please contact us.




How do I cancel my Flor Box OXO Membership?


Here at Flor Box OXO, we truly value and prioritize client experience. To enhance our services, please provide feedback with a brief survey. Your feedback is greatly appreciated. Please email us at hello@florboxoxo.com for questions. Please review our OXO Subscription Policy for details.




What is your return policy?


Here at Flor Box OXO, we prioritize client experience. Returns are only accepted under the following guidelines: Manufacturer Defect, Shipping Damage, and/or Manufacturer Customization Error.

  • Refund Requirements - To receive a refund, all refund requests must be submitted via email within twenty-four (24) hours of product delivery. All refund requests must include documentation: receipt of purchase, shipping, ordering records, and photos of returned item. In the event, a damaged item is returned, alternative options are available:
    1.) Return the item(s) at no additional charge
    2.) Refund 50% of the purchase price of the item(s)
    3.) Offer store credit for 50% of the purchase price of the item(s)
  • To ensure that all return shipments avoid any possible damaged-in-transit losses, please re-use original packing materials if possible. Also, please return item using a trackable method as well. Flor Box OXO is not responsible for pieces that are returned as damaged. Thank you, for additional questions, please contact us.




What is your shipping policy?


Flor Box OXO is not responsible for shipping delays caused by unforeseen events (example: weather conditions, mail carrier rescheduling, or incorrect shipping address provided by customer). Shipping International Flor Box OXO is unable to ship internationally at this time. As an alternative option, international customers can purchase from an international address and ship to a United States destination. Shipping Packaging Handling varies based upon product 1.) Stationery and Cards - Shipped in a envelope mailer and/or packaged in a cardboard box. 2.) Packing Slips and Invoices - Packages include a packing slip but do not include an invoice. No pricing information will be included in your package. 3.) Flower Boxes - Shipped in and/or packaged in a cardboard box. Shipping Process Post product production customers will receive a shipment tracking notification email once the order has been shipped. Product production varies with each product order. Upon delivery a signature may be required for custom orders. Please take this into consideration when shipping to a residential address.




What is your product policy?


Production Display vs. Actual Product Digital displays of product varies based upon computer monitors and mobile screens. Please use the online sample only as an estimate of the design and color, including, but not limited to text, font, and positioning of the imprint and/or photo image. Customers who may need assistance regarding a particular color and flower, please contact us prior to placing an order. Virtual previews are not a final proof as the manufacturer may make final positioning and sizing adjustments unless otherwise stated. Product Proofs Product proofing and/or floral arrangement mock ups are not available at this time for retail florals, monthly subscriptions, and A La Carte OXO Weddings + Events. However, floral arrangement mock ups are available for Full Service OXO Weddings + Events. Additional costs will incur. The cost of product proofing equates to a single (1) order of the product. To request a product proof, please communicate a request in the special instructions/notes portion of the order form. Product proofs may take 1-3 days and will affect production time. Product Cancellation After viewing a product proof, in the event of a product cancellation, there may require a cancellation fee. In addition, the proof fee will not be refunded. The cancellation fee is determined based on the item ordered and can be quoted by request.




What is your subscription policy?


Although your subscription cycle begins on the day of the month in which you first became a member, the billing cycle is on the same purchase day of the month of the selected plan billing cycle. For example, if you select the monthly (30 days) subscription plan, and your first subscription purchase was on October 20th, your next billing charge will be November 20th; each subsequent billing charge will occur on the first of the month of the selected plan billing cycle. Upon successful billing charge, orders for your next box be placed by the fifteenth (15th) day of each month. Please review our OXO Subscription Policy for details.




What is your COVID-19 Policy?


Flor Box OXO is taking measures to mitigate the spread of COVID-19. It’s important that we all respond responsibly and transparently to all health precautions. We assure you that we will always prioritize your private health and valued property with the utmost care and safety. This policy is susceptible to changes with the introduction of additional governmental guidelines.​ For more information, please review our COVID-19 Policy.





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EST

2019

CONTACT US

 191 University Blvd #431

Denver CO 80206

303.999.8881

 hello@florboxoxo.com

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