Updated: Feb 6
Here at Flor Box OXO, we pride ourselves in prioritizing client experience and providing quality products are an essential necessity to delivering results. Because our central product is flowers, our main focus within our delivery policy is to build trust with our clients through our timely deliveries and to ensure clients receive the best return of investment.
- OXO, Flor Box
For local/ same day deliveries, a standard local delivery fee of $10.00 is required upon product purchase.
Flor Box OXO provides same day delivery for professional and residential addresses throughout the Denver Metro Area of Colorado, USA. At this time, Flor Box OXO does not provide local/same day delivery for deliveries located at P.O. Boxes and/or outside of the Denver Metro Area (25 Mile Radius from Denver, CO) and/or weddings and events. For deliveries outside of the Denver Metro Area, please review our Shipping Policy for details.
We guarantee same day delivery for all orders received before 2:00pm. Orders received after 2:00pm are guaranteed for delivery the next day. Delivery timeframes for locations vary: business locations: 9am-4pm, residential/hotel locations: 9am-4pm, hospital locations: 9am-4pm, high school/college campus: 9am-2pm. All delivery timeframes for holidays are extended: 7am-7pm. Holidays include: New Year's Day, Valentine's Day, Mother's Day, Memorial Day, and Winter Holiday Season.
Delivery Cancellations + Refunds
Cancellations - Local/same day orders are processed immediately upon purchase, and therefore cannot be changed. To cancel an order that may have not been processed, please contact us via phone (303.999.8881). In the event of cancellation prior to order processing, only fifty percent (50%) of costs can be refunded. Please review our Refund Policy for details.
Refusals - In the event of a refusal of the delivery by recipient and/or client, there are no refunds.
Incorrect Addresses - In the event of an incorrect delivery address, a $10 address correction fee will be billed post processing. There are no refunds for incorrect addresses. Flor Box OXO is not responsible for deliveries made to incorrect addresses submitted by the client.
Redelivery - In the event of a recipient not being available at the time of delivery, (i.e. no one is at home/office) noted and addressed flower deliveries will be left at the door and/or porch and/or front desk in the event if no one is available to receive the delivery. There are no refunds for non-available recipients. For re-delivery, please purchase a new order. Flor Box OXO cannot be held responsible for missing or faulty product due to delivery drop off for non-available recipients.
Monthly Subscriptions - Local/ same day delivery is not available for OXO Subscriptions, please review our Subscription Policy for details.
Here at Flor Box OXO we are committed to providing the best client experience. Please contact us for questions!
Flower Policy | Shipping + Handling
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