Our Commitment to Flower Product Policy
Here at Florboxoxo, we pride ourselves on prioritizing client experience, and providing quality products is an essential necessity for delivering results. Because our central product is flowers, a perishable product sourcing from a global supply chain, our primary focus within our product policy is to build trust with our clients through our timely deliveries and ensure clients receive the best return on investment with fresh healthy flowers. - OXO
Flower Sourcing & Supply Chain
Florboxoxo proudly collaborates and source our flowers from local and international flower farms. Florboxoxo prioritizes client experience, and therefore partnered suppliers are carefully selected in association with our brand standards for quality assurance. Flower varieties are subject to change based on seasonal availability with our local and international suppliers.
Although it is our priority to provide requested flower varieties and colors, due to the nature of availability for seasonal flowers and the post COVID-19 global pandemic socio-economic effects of the flower industry supply chain, specific flower and color requests must be requested at a minimum of eight (8) weeks in advance of scheduled delivery. Additional flower sourcing fees may apply. If a flower and/or color is not available, Florboxoxo team will provide alternative florals similar to the flower photo example.
Flower Terms & Conditions
Florboxoxo provides daily and weekly sourcing from our partnered suppliers ensuring fresh flowers with timely local/same day delivery and/or overnight shipping. Because flowers are perishable products with time sensitive expiration dates, please review and follow flower care instructions for optimal flower experience. Florboxoxo is not responsible for flower allergens or expired flowers due to insufficient flower care. Please review our Refunds Policy for details. For more information regarding our baked goods, please review our Baked Goods Policy for details. For questions regarding our flower sourcing and suppliers, please contact us via email. (support@florboxoxo.com | Subject: Flower Source)
Production Display vs. Actual Product
Digital displays of product varies based upon computer monitors and mobile screens. Please use the online sample only as an estimate of the design and color, including, but not limited to text, font, and positioning of the imprint and/or photo image. Customers who may need assistance regarding a particular color and flower, please contact us before placing an order.
Virtual previews are not a final proof as Florboxoxo has total authorization to make final flower design styles, positioning and sizing adjustments whereby necessary with priority of flower availability.
Although it is our priority to provide requested flower varieties and colors, due to the nature of availability for seasonal flowers and the post COVID-19 global pandemic socio-economic effects of the flower industry supply chain, specific flower and color requests must be requested at a minimum of eight (8) weeks in advance of scheduled delivery. Additional flower sourcing fees may apply. If a flower and/or color is not available, Florboxoxo team will provide alternative florals similar to the flower photo example.
Product Proofs
Product proofing and/or floral arrangement mock ups are not available at this time for online flower deliveries, monthly subscriptions, rush orders for weddings and events. However, floral arrangement mock ups are available for full service weddings, elopements, and events. Additional costs will incur. The cost of product proofing equates to a single (1) order of the product.
To request a product proof, please communicate a request within the special instructions/notes portion of the order form and/or send us an email (hello@florboxoxo.com | Subject: Product Proof) . Finalizations for product proofs can take up to one-three (1-3) business days and will affect overall design production time.
Product Cancellation
After viewing a product proof, in the event of a product cancellation, a cancellation fee is required. In addition, the product proof fee will not be refunded. There are cancellation fees for the materials and flower design, resulting in additional fees of the total cost of the product proof.
- Need more flowers to brighten your day? Review our Floral Design Portfolio
Sources For This Article
Author - Naia Geni | Floral Designer | Senior Editor | @naiageni
We prioritize client experience, and providing quality products is essential to delivering results. Our primary focus within our delivery policy is to build trust with our clients through our timely deliveries and ensure clients receive the best return on investment. Florboxoxo prioritizes our client experience with timely flower deliveries and organized operation routes for optimal travel safety for our delivery personnel. Read More
About Us | Florboxoxo
Our mission is to communicate meaningful floriography by curating expressive designs for a rewarding experience with nature. From our online shop based in Denver, Colorado, our florists partner with professional arborists to arrange a creative blend of fashionably fun flowers delivered for any celebration!