Florboxoxo | Flower Policy | Our Client Experience

Updated: May 7

Here at Florboxoxo, we strive for an excellent client experience. As a small business, our team understands the value of a client's referral, and therefore, we prioritize our clients' needs. Each client is different in their specific reason for choosing Florboxoxo. It is imperative to provide personalization to meet those needs. For instance, clients who require flower gifting usually do not need a custom consultation for floral design, yet sometimes, there are rare exceptions...



During the launching season of Florboxoxo, a particular client, Chloe Williams, was engaged to be married. Chloe wanted to gift her bridesmaids custom flower boxes for the morning of the wedding. She, therefore, placed a custom order with our flower team.


During our floral consultation, Chloe expressed her design vision: she wanted each box to be tailored to each bridesmaid's flower and design preference. When there was an accidental mishap concerning a typo on one of the bridesmaid's names, responsible ownership, and immediate solutions were implemented on behalf of Florboxoxo.


Here is Chloe’s email testimony:

I ordered a few flower boxes as a gift for my bridesmaids. When I received my flowers, there was a name typo on one of the personalized cards. When I spoke to a team representative, they were understanding. For the team's oversight, not only was I immediately issued a new card, but I also received complimentary corsages for each of my bridesmaids and a 50% off discount coupon for a future gift purchase. I experienced excellent customer service. I will keep Florboxoxo in mind for future flower orders.

– Chloe Williams


Florboxoxo is committed to delivering the best client experience. If you have questions or concerns regarding your recent delivery, contact us. - OXO

 

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About Us | Florboxoxo

Our mission is to communicate meaningful floriography by curating expressive designs for a rewarding experience with nature. From our online shop based in Denver, Colorado, our florists partner with professional arborists to arrange a creative blend of fashionably fun flowers delivered for any celebration!


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Floral Designer | Editor in Chief

Serving as a designer and environmental advocate, curating from her home studio, Naia Geni is excited to launch a new resource for floriography. Book a flower consultation and receive custom floral design blueprints.


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